Towards Wellbeing



North Western Melbourne PHN has commissioned APMHA to deliver the new Intensive Support Service.

Access our Program Summary for the Melton region to learn more about this referral process.

For further resources, please view the North Western Melbourne PHN website.

Services available

Intensive Support Services (ISS)

Intensive Support Services (ISS) provide comprehensive coordinated support for people with complex mental illness and ongoing primary support needs. ISS is delivered by credentialed mental health nurses working in collaboration with the clients’ general practitioner and/or psychiatrist.

ISS is targeted at those people best supported in primary care and who are not eligible for the National Disability Insurance Scheme (NDIS).

Areas of service

Areas of Service: Bacchus Marsh and Melton

For other service locations, please click HERE

  1. Have a diagnosed mental illness as described under the DSM V – whose severity and complexity requires significant clinical care coordination;
  2. Have a history of hospital admissions (mental health) OR has received an Episode of Care from Area Mental Health Services;
  3. Not be currently engaged in Area Mental Health Services;
  4. Be able to be managed in a primary health care setting;
  5. Be voluntarily engaged with written patient consent obtained to participate in the ISS;
  6. Be willing to engage in a recovery focused service that is person-centred and goal driven;
  7. Be a current patient of a psychiatrist, or requires linkage with a psychiatrist;
  8. There is no other appropriate service.
    (NOTE: The ISS cannot be considered as a substitute for Area Mental Health case management)

How do I refer?

Referral Pathway & Process

GP's can refer via;


03 9088 4277

Fax referral to 03 9348 0750

Click HERE for access to the ISS referral form online in a variety of formats.

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Phone: 1300 514 811

Fax: 03 9376 0317


Head office: Flemington VICTORIA

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