Towards Wellbeing

Consumers and Carers

Your experience matters to us

The APMH Alliance is always interested to hear about the needs and experiences of our mental health consumers and carers. Your feedback continues to enhance our ability to improve consumer engagement and quality of life.

Consumer Voices Advisory Committee

The APMH Alliance is putting together a 'Consumer Voices Advisory Committee'. If you would like to participate as a member or provide feedback to this committee, please contact us today! 

Rights and Responsibilities Charter

Do you know your rights and responsibilities when receiving health care?

You can download a version of 'Privacy and Your Rights' below

Access

You have a right to access health care and ask questions about your health care. You can ask to see
information in health record and ask to change information if it is wrong.

Safety

You have a right to safe and high quality care.

Respect

You have a right to treated with dignity and respect. This includes respect for your culture, age,
gender, religious / spiritual beliefs, sexual orientation, disability, experiences, values and beliefs.

Communication

You have a right to be informed about services, treatment, options and costs in a clear
and open way. When necessary, we can help you find an interpreter.

Participation

You have a right to be included in decisions about your care.

Support

You have the right to have someone to give you support in most circumstances.

Complaints

It is okay to complain. Your complaints lead to better services.

Privacy

You have a right to privacy and confidentiality of your personal information.

Comments

You have a right to comment on your care and to have your concerns addressed.

With your consent, your family and carers have the right to:

  • Be treated with dignity and respect at all times.
  • Be recognised, respected and supported as partners in your care.
  • Be involved in providing information to the clinician that can help your care and recovery.
  • Receive information about your mental illness, its likely causes, treatment options and outcomes.
  • Have their rights explained and receive a copy of this charter.
  • Be supported in their caring role.

Privacy Statement

Protecting your privacy

The APMH Alliance is committed to providing you with the highest level of service and confidentiality, and this includes protecting your privacy. APMHA is bound by the Privacy Act 1988 and the Privacy Amendment (private sector) Act 2000, which regulates the handling of personal information about individuals.This includes the collection, use, storage and disclosure of personal information.

All information collected about you is confidential and will be stored securely in a locked place. At any time you may request to see information held about you. You also may withdraw from the program at any given time and this will not affect your treatment in any way.

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Contact

Email: admin@apmhalliance.com.au

Phone: 1300 514 811

Fax: 03 9376 0317

 

Head office: Flemington VICTORIA

ABN. 13 609 913 662